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We have a written strategic plan.

We have a clear vision for the future of the company.

We have shared the vision of the company with all employees.

If asked, the majority of employees could state the vision of the company.

We have a written succession plan.

Comments

We have a timely and reliable financial reporting system.

We manage our cash flow well.

We are getting a good return on our assets

We routinely review our purchasing practices and shop vendors.

We make critical decisions with information outside the financial statements.

Comments

We are able to track the effectiveness of our marketing efforts.

We can quantify our cost of acquiring a customer.

We have a system for handling customer complaints.

We have system for tracking customer satisfaction.

We have identified our ideal customer profile.

Everyone on our team can articulate our unique selling proposition.

Comments

Our customers buy from us because...

We have documented our critical processes and procedures.

We can break down our actual costs per product and/or service.

We have a system for stimulating and implementing employee innovations.

We have very little waste, scrap or rework

We have established quality control standards.

We routinely measure our utilization and productivity.

Comments

We are good at attracting and retaining talent to our company.

Our training programs are effective.

We pay our people at market rate.

We have linked compensation to performance.

Our employees have a good understanding of the financial aspects of our company.

Our employees work well as a team.

Comments

If you could change one thing in the company immediately, what would it be?

What keeps you up at night?

What is your greatest opportunity for growth and improvement in the next five years?

What is the greatest challenge your company will face in the next five years?

How would you compare your company to your competitors?
we are at top of industryWe are about average with our competitorsWe are struggling to keep up with our competitorsWe don`t really know where we standother

How would others in your company respond to this questionnaire?
Mostly the sameSomewhat differentVery different

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